Terms and Conditions

By accessing or using the HAWK Solutions, LLC ("HAWK", "we", "us") website, client portal, or services, you agree to these Terms and Conditions. If you do not agree, do not use the site or services. These Terms apply to all visitors and users.

You must be able to form a binding contract. Use by or on behalf of a business confirms the user is authorized to act for that business.

You may use this website for lawful purposes only. You agree not to misuse the site, attempt to gain unauthorized access, interfere with its operation, or use it to violate any law or third-party right.

HAWK designs and implements intelligent business systems, including CRM, automation, AI, content, and operational technology. The scope of services for any client is set in their signed agreements. These Terms describe general use; they do not by themselves create a service commitment.

Quotes and proposals describe potential scope and pricing. They are not binding until a signed agreement is executed. Pricing in a quote may change if scope or terms change before execution.

A Master Services Agreement (MSA) sets the overarching terms for a managed client relationship. Where an MSA exists, it governs the relationship together with the documents below.

Statements of Work (SOW) and Order Forms define the specific services, package, monthly recurring fee, implementation fee, commitment, add-ons, usage billing, and special terms for an engagement. The Order Form is the authoritative commercial selection.

Client access is provided to authorized users. You are responsible for your account credentials and for activity under your account.

Portal access is granted to authorized users at the discretion of HAWK. HAWK may revoke or suspend access for misuse, non-payment, or when a relationship ends.

Use least-privilege access. Notify HAWK promptly of any unauthorized access or security issue. HAWK applies role-based permissions and does not request raw passwords, full card numbers, CVV, or online banking credentials through this website.

You agree not to use HAWK systems to send unsolicited messages, violate laws, infringe rights, or transmit harmful content. Bulk or automated messaging must comply with applicable consent and messaging rules.

The HAWK name, logo, and other HAWK marks are HAWK property or used under license. Client-provided content remains the property of the client.

HAWK uses proprietary methodologies, templates, workflows, prompts, and automation architecture developed and refined by HAWK. These frameworks remain HAWK property and are licensed for use within your engagement, not transferred.

HAWK Labs is a demonstration environment. Demonstrations may be concepts and may not represent commissioned client work. HAWK Labs content is for evaluation and is not a promise of identical results.

HAWK templates, including pipeline, workflow, and message templates, are HAWK frameworks customized per client. They are not sold as standalone software.

Workflows built for a client are configured to that client's business. HAWK maintains reusable framework components; the configured implementation is governed by your service agreement.

Prompts used in AI-assisted work are part of HAWK's methodology. They may be updated over time and are not separately transferred to clients.

Automation architecture is designed around how your business actually operates. HAWK does not warrant that every client receives every capability; scope is defined in your Order Form or SOW.

HAWK methodologies are proprietary. Nothing in these Terms grants ownership of HAWK methodologies to any client.

You confirm you have the rights to provide any content, data, images, recordings, and materials you give HAWK.

Where HAWK needs access to your accounts, software, or media, you are responsible for granting valid access and the necessary licenses and permissions.

Some services use AI to generate or assist with content and communications. AI outputs may require review. HAWK does not claim to have developed the underlying AI platforms.

HAWK uses third-party technology and platforms to deliver services. HAWK does not own or control these platforms and does not represent them as HAWK-developed technology.

Availability and features of third-party platforms depend on their providers and may change without notice.

HAWK is not responsible for outages, changes, or limitations caused by third-party platforms or service providers.

Electronic communications may be used for notices. Email, SMS, portal messages, and calls may be used to communicate with you.

SMS messaging requires consent where required by law. You can opt out of SMS by replying STOP. Standard message rates may apply.

You can opt out of marketing emails using the unsubscribe link in any message. Opting out does not affect transactional messages.

Phone communications may be recorded or transcribed where disclosed. Recording is subject to applicable consent requirements.

Pricing is set in your Order Form or SOW. Website pricing pages describe current offerings but the executed Order Form controls the authoritative commercial selection.

Subscriptions are billed on a recurring basis per your agreement. The standard initial managed-service commitment is 3 months unless otherwise stated.

Implementation fees are one-time fees set in your Order Form. A 6-month commitment reduces the applicable implementation fee by 25%. A 12-month commitment reduces it by up to 50%. Monthly recurring pricing is not discounted for a longer commitment.

Some services are usage-billed, including SMS, phone, and email overages, premium AI usage, phone numbers, and premium integrations. These are billed separately from fixed monthly fees.

Third-party charges, including metered services and platform fees, are passed through or billed as described in your agreement.

Advertising spend is always separate from management fees. HAWK does not fund ad spend from management fees.

Agreeing to these Terms does not by itself authorize unlimited charges. Recurring payment authorization identifies recurring charges, implementation charges, approved add-ons, and approved usage-based and third-party charges. Payments are processed through a secure processor. HAWK does not collect full card numbers, CVV, or banking credentials through this website.

Failed payments may result in paused services after notice. You remain responsible for amounts owed under your agreement.

The standard managed-service initial commitment is 3 months unless a different commitment is expressly stated in the applicable Order Form, Statement of Work, or other signed agreement. During the applicable initial service commitment, the client may not cancel for convenience and obtain a refund of amounts already earned, incurred, or otherwise nonrefundable under the applicable agreement. After completion of the applicable initial commitment, the client may cancel at any time. Unless otherwise required by applicable law or expressly agreed in writing, cancellation becomes effective at the end of the current paid billing period. HAWK will stop future recurring renewals after the effective cancellation date, and the client retains access to applicable contracted services through the remainder of the already-paid service period, subject to the agreement. HAWK does not automatically provide a prorated refund merely because a client chooses to stop using the service before the end of the already-paid billing period.

Implementation and setup fees are nonrefundable once implementation work has begun, because HAWK commits labor, configuration, planning, research, technical work, and other resources to implementation. Recurring service fees for an already-started billing period are generally nonrefundable. After the applicable initial commitment, a client may cancel at any time, but cancellation ordinarily becomes effective at the end of the current paid billing period rather than generating a prorated refund. Fees for services already performed, work already completed, resources already committed, or costs already incurred are nonrefundable except where required by law or expressly agreed in writing. If HAWK terminates an ongoing recurring service without client cause and the client has prepaid for a service period HAWK will not provide, HAWK may provide an appropriate prorated refund or credit for the unused prepaid recurring service period, subject to the controlling agreement and applicable law. Third-party charges, advertising spend, communications usage, AI usage, phone, SMS, or email usage, software charges, platform costs, payment processing costs, media spend, and similar external costs already incurred are not refundable by HAWK unless HAWK actually receives a corresponding refund or applicable law requires otherwise. This policy is subject to applicable law and any controlling signed agreement.

Clients are responsible for providing accurate information, timely access and approvals, and compliance with laws applicable to their business and data.

You are responsible for the accuracy and legality of information and content you provide to HAWK.

Clients are responsible for their own legal and compliance obligations, including those related to their industry, data, and communications.

HAWK is not responsible for the truthfulness of marketing claims supplied by a client. HAWK may decline to publish claims it believes are unsupported.

Clients are responsible for obtaining required consent from their contacts for messaging. HAWK provides tools; consent and compliance with messaging rules remain the client's responsibility.

HAWK does not guarantee any number of leads.

HAWK does not guarantee any number of appointments.

HAWK does not guarantee revenue or specific financial results.

HAWK does not guarantee search rankings. We never promise specific placement.

HAWK does not guarantee advertising performance. Ad results depend on many factors outside HAWK's control.

Services are provided as described in your agreement. No warranties are made beyond those expressly stated in a signed agreement.

To the extent permitted by law and your signed agreement, HAWK's liability is limited as set out in your signed agreement. Nothing here overrides mandatory law.

You agree to indemnify HAWK from claims arising from your misuse, your data, or your violation of law or third-party rights, to the extent permitted by your service agreement.

HAWK may suspend access for misuse, non-payment, or risk to systems after notice where appropriate.

Either party may terminate as set out in the signed agreement. Upon termination, surviving terms remain in effect.

Upon termination, access ends and amounts owed become due as defined in your agreement. Surviving obligations continue.

Clients should maintain their own data exports where available. Data return or deletion is governed by your agreement and applicable law.

The parties will first attempt in good faith to resolve any dispute directly. If that does not resolve the dispute, the parties will proceed to mediation before escalating further, except where immediate injunctive or equitable relief is reasonably necessary or applicable law provides otherwise. If mediation does not resolve the dispute, the dispute will proceed to binding arbitration to the extent permitted by applicable law and the governing agreement. Court proceedings are reserved for matters such as enforcement of arbitration agreements or awards, injunctive or equitable relief, claims that cannot legally be required to be arbitrated, and other matters for which court jurisdiction is legally required or expressly preserved by the agreement. Where permitted by applicable law, the applicable rules, the neutral, and the circumstances, mediation and arbitration may be conducted remotely by secure videoconference or a comparable remote communications platform, unless the parties mutually agree otherwise or applicable rules require otherwise.

These Terms and the services are governed by the laws of the State of Wyoming, without regard to conflict-of-law principles, except where mandatory applicable law provides otherwise. Nothing here waives rights that cannot legally be waived.

Subject to the dispute resolution process below and any rights that cannot legally be waived, the parties consent to the exclusive jurisdiction of a state or federal court of competent jurisdiction located in Wyoming for matters properly proceeding in court.

Electronic signatures, including a typed name and checked agreement box, are valid and binding where permitted by law.

HAWK may update these Terms. Continued use after changes means you accept the updated Terms. The date above reflects the most recent update.

If any term is unenforceable, the rest remain in effect.

A delay or failure to enforce a right is not a waiver of that right.

These Terms, together with the documents below, form the agreement for managed clients. Website Terms do not replace individually executed client agreements. Where a signed service-specific agreement expressly conflicts with these Terms, the signed agreement controls with respect to that conflict, subject to final legal review. The authoritative commercial selection is the Order Form.

• Master Services Agreement
• Order Form
• Statement of Work
• Data Processing Addendum
• AI Voice and Likeness Authorization
• Advertising Authorization
• Recurring Payment Authorization
• Data Migration Authorization
• BAA where legally applicable
• Other service-specific agreements

Questions can be sent to support@hawksolutions.global. Legal mailing address: HAWK Solutions, LLC, PO Box 761521, San Antonio, TX 78245. These Terms remain subject to final legal review.