Privacy Policy

This Privacy Policy explains how HAWK Solutions, LLC ("HAWK", "we", "us") collects, uses, and protects information. This policy applies to this website and the services HAWK provides. HAWK acts in two roles: (1) as a business and data controller for its own operations, and (2) as a service provider that processes data on behalf of business clients. These roles are described below.

We use cookies and similar technologies for basic site function, analytics, and tracking. Third-party tools may set their own cookies. You can control cookies through your browser settings. Disabling cookies may limit some site features.

Information submitted through forms is routed to HAWK and its systems. We do not use a submitted general inquiry to authorize unrestricted marketing. Separate consent is required for marketing and SMS.

Where we use AI tools, conversational AI, or voice AI, data may be processed by service providers to deliver those features. AI voice and likeness use requires separate explicit authorization.

SMS messaging requires consent. You can opt out of SMS by replying STOP. Standard message rates may apply.

You can opt out of marketing emails using the unsubscribe link in any message. Opting out does not affect transactional messages.

Calls may be recorded or transcribed where disclosed and where consent requirements are met. Recordings and transcripts may be processed by approved providers to deliver services.

Files you upload (such as resumes or intake documents) are associated with your record and are not made public.

Social integrations connect to your authorized accounts and process data only to deliver the connected service.

Where advertising services are provided, ad platforms process campaign data under their own policies.

Payment processing is handled by third-party providers. We do not store full card numbers, CVV, or banking credentials on our website.

We use trusted service providers to operate systems. These providers process data on our behalf or on behalf of clients under appropriate agreements. HAWK does not sell personal information.

When HAWK operates this website and its own business, HAWK is the controller of the data collected. When HAWK configures and operates a client's CRM, automation, AI, or communications, HAWK generally acts as a service provider or processor acting on the client's instructions. Clients are responsible for their own customer and prospect data and for providing required notices and obtaining required consents.

HAWK retains personal information for as long as reasonably necessary to provide services, fulfill the purposes for which the information was collected, maintain appropriate business and financial records, comply with applicable legal and contractual obligations, resolve disputes, enforce agreements, prevent fraud or abuse, and protect HAWK's legitimate business interests. Retention periods may vary depending on the nature of the information, the purpose for which it was collected, the services involved, the relationship with the client or individual, contractual obligations, legal requirements, and legitimate business and security needs. When information is no longer reasonably required, HAWK may delete, anonymize, aggregate, or otherwise dispose of it in accordance with applicable requirements and operational practices.

We use reasonable administrative, technical, and physical safeguards. No system is perfectly secure. We do not claim specific security or compliance certifications unless confirmed in writing.

Our services are not directed to children under 16. We do not knowingly collect information from children. If you believe we have, contact us so we can delete it.

Depending on where you live, you may have rights to access, correct, delete, or restrict the use of your information, and to opt out of certain processing. To exercise a right, contact us using the details below.

Texas residents may have additional rights under applicable state law. We respond to verified requests as required.

Where California privacy law applies, California residents may have rights to know, delete, correct, and opt out of the sale or sharing of personal information. HAWK does not sell personal information.

Other state privacy rights may apply where you live. We honor rights as required by applicable law.

Where relevant, international visitors have rights under applicable local law. We process data as described here and in applicable agreements.

HAWK does not sell personal information. Where "sharing" is defined under state law for cross-context behavioral advertising, we disclose such sharing where applicable.

Marketing communications require consent. You can opt out at any time. Submitting a general inquiry does not by itself authorize marketing.

Reply STOP to opt out of SMS. Opting out does not affect transactional messages.

Use the unsubscribe link in any marketing email to opt out. Opting out does not affect transactional messages.

You can manage tracking through your browser settings and through opt-out tools where available. We respect opt-out signals where legally required.

We may update this policy. The updated date above reflects the most recent change. Continued use after changes means you accept the updated policy.

Questions about this policy can be sent to support@hawksolutions.global. Legal mailing address: HAWK Solutions, LLC, PO Box 761521, San Antonio, TX 78245. This policy remains subject to final legal review.